Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
The most important step is to get a foodbank referral.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will refer you to the food bank using an online system called Frontline. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.
1. Get in touch with us or Uttlesford Citizens Advice.
You can contact Uttlesford Citizens Advice on 01799 618840 and leave a message so they can call you back, or you can email them (can sometimes be quicker).
If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.
2. Arrange a visit to the referral agency.
They will discuss your situation and supply you with a foodbank referral where appropriate.
3. Listen out for a call from us to arrange delivery or collection of your food parcel.
We will give you a call on the phone number provided in your referral within 24 hours of receiving it (excluding weekends); please do make sure you keep your phone close by and be aware that the call may come through from an unknown number. We offer all our clients the option of either collecting their parcel from our Saffron Walden warehouse or having it delivered (please note that we are only able to deliver within Uttlesford).
If you have any further questions our FAQ’s page may help, or feel free to give us a call.